Guarantees and Refunds
We encourage you to purchase a reference print before you place a large order. We will guarantee your satisfaction with the reference print and work with you until we get it right or refund the purchase price.
If you do not purchase photography or image processing services, we will print your image as you have delivered it to us. If you purchase image processing services we will make basic color balance, tonal range, and contrast adjustments to the digital image you provide using our best judgment to optimize your giclée prints.
Our 100% satisfaction guarantee applies to any single unmatted print or unstretched canvas. On any other order we offer a 75% refund of the purchase price when you return an order that has dissatisfied you in any way. Returns must be made at your own expense and within 30 days of receipt of your order.
We charge a flat fee of $4.95 plus 10% of your order total for shipping. We will ship via UPS or USPS ground shipping, whichever is most economical for your order. You will receive order tracking information by email from UPS or USPS when your order has shipped. Stretched canvases or framed pieces approximately 36×48 or larger incur a UPS large package surcharge of about $100. For packages that incur the UPS large package surcharge we will invoice you for an additional $50.
You may also elect to pick up your order at our studio. There is no shipping charge for local pickup orders. Our hours are variable, so please contact us prior to your arrival to arrange a time to pick up your order.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
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Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
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